April 07, 2004

By: Mary Rodgers
Website: http://www.1st-in-ebooks.com

Copyright Office will replace paper-based case management systems with Siebel CRM implementation

Siebel Systems, Inc., a leading provider of business applications software, today announced that the U.S. Copyright Office is utilizing Siebel Public Sector's case management and logistics capabilities to streamline its current paper-based operation and integrate information from multiple legacy IT systems to improve business processes.

The collection, processing, storage, and presentation of information are essential for the Copyright Office to fulfill its national mandate under title 17. Information processing is critical in the registration of claims to copyright, the recording of documents pertaining to copyrighted works, the administration of statutory licenses, and the Office's responsibilities as an agency of public record.

Access to information is also important for the substantive policy and regulatory work the Office performs for the U.S. Congress and the executive branch. The principal processes of the Copyright Office have operated in essentially the same manner for four decades. In order to serve the public as effectively as possible, the Office has embarked on an extensive effort to reengineer its seven primary business processes.

Siebel Public Sector provides the Copyright Office with new opportunities to improve public services and to increase online submissions for copyright registration and related services. Specifically, Siebel CRM applications will assist the Office in enabling newly created processes that will address the following, among other services: Acquire Deposit, where approximately 390,000 works are deposited each year; Answer Request, in which 350,000 requests for information are processed; Process Licenses, where the Copyright Office receives and collects royalty fees to copyright owners; and Receive Mail, where 1.1 million pieces of mail are tracked and recorded.

The Siebel CRM implementation will be rolled out to more than 500 users over the next several years. During this period, the Copyright Office expects to achieve the following: improve timeliness of Copyright Offices services, provide Office services online, ensure prompt availability of new copyright records, provide better tracking of individual items during their workflow, and increase acquisition of digital works for the Library of Congress collections.

In the future, the implementation will allow for interoperability with other Library of Congress systems so that data can be shared. As well, it will allow for user-friendly Internet access to Copyright Office records and will allow for electronic processing of registrations and deposits.

The Copyright Office, an arm of the Library of Congress, administers the nation's copyright laws and provides policy assistance to the Congress and executive branch agencies on domestic and international copyright matters. The Library of Congress is the largest library in the world, with more than 126 million items in all formats on which information is recorded. The Library was founded in 1800 and has grown into an unparalleled resource for knowledge and information and relies on the Copyright Office for sustaining and growing its collections.

About The Author:

Mary Rodgers is a successful author and regular contributor to http://www.1st-in-ebooks.com.  A source of information on creating, writing and publishing an e-book.